Privacy Policy

Effective Date: April 24, 2023

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By using or accessing this website you signify your acknowledgment and assent to the Privacy Policy set forth below. If you do not agree to this policy, please do not use this website. ElementR Corporation (“ElementR”, “we,” or “us”) can revise this policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check these terms of use periodically for changes.

1. Scope

This policy is intended to help you understand how ElementR and affiliates collect, use and safeguard the information you provide on our website. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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2. What information we collect about you

ElementR collects and stores any information you enter on our website or provide us in any other way. Below are some examples:

• ​Identity Data includes first name, last name, date of birth and gender

• Contact Data includes address, email address and telephone numbers

• Payment Data includes bank account and payment card details

• Purchase history

• Profile/Login Data includes your username and password and survey responses, comments, feedback, product reviews, recommendations, and your personal profile.​

In addition, we collect the following when you use our website:

• Technical Data including the IP address used to connect your computer to the internet (may be used to infer your location)

• Other Information includes information that, by itself does not individually identify you, such as browser type, operating system, the webpages you viewed and how long you viewed them​

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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

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If you browse the ElementR website, you may generally do so anonymously without providing any personal data. However, there are cases in which we may ask you for personal data. Personal data is information that relates to an identified or identifiable natural person, this means a human being. Anonymous data, where you cannot find out who the data relates to, is not personal data. 

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We will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal data when you register to receive additional information regarding our products and services, sign up for a newsletter, or send us a question. Even if you choose not to provide the information we request, you can still visit most of the ElementR website, but you may be unable to access certain options, offers, and services.

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In case you change your mind or wish to update or delete personal data (such as your zip code), we will take action to correct, update or remove the personal data you give us. You can do this by using the contact points specified below (See Contact Information). 

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When you place an order for a product, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This personal data is required so that we can process and fulfill your order, send an order or shipping confirmation, as well as notify you of your order status. 

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All internet transactions with ElementR are performed on a secure server that encrypts your credit card information to ensure it is not read by unauthorized third parties.

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We may collect anonymized details about your use of the website for the purposes of aggregate statistics or reporting purposes. Aggregated data (your data combined with other people’s data) may come from your personal data but if it does not directly or indirectly reveal your identity, it is not considered personal data. For example, we may combine and analyze your use of the website to work out the number of users accessing a specific website feature.

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3. How we collect your personal data

We use different methods to collect data from and about you, including when you fill out a form or give us information via the phone, by post, online or by email or otherwise. Other instances where we may collect information are, when you:

• ​Visit our website or social media pages (e.g. through cookies);

• Enter a competition or promotion;

• Sign up for our mailing list/newsletter;

• Inquire about or order products through our website or via phone, fax, email, post or in person; 

• Buy our products or services; 

• Create an account on our website;

• Provide feedback; 

• Fill in a form on our website; and/or

• Otherwise contact us.

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Personal data may be collected by us and by our third-party service providers who assist us in operating the website. You can read more about how Wix uses your personal data here: https://www.wix.com/about/privacy.

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​Third-party companies may use your contact information for communications and marketing purposes that support our mission and activities. You are under no obligation to respond and the companies are restricted from using your contact information for any other purpose. ElementR will ensure that any service provider with which we share Personal Data agrees to safeguard it in substantially the same manner as ElementR has described in this Privacy Policy and in accordance with all applicable laws.​

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If you make a payment to ElementR, we will ask for Payment Data and other information requested for processing your payment. ​

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We use a third-party payment processor, currently Wix, Stripe or PayPal (“Payment Processors”) to assist in securely processing your Payment Data. The Payment Data that you provide through the services is encrypted and transmitted directly through the respective Payment Processors servers. We do not control and are not responsible for the Payment Processors or their collection or use of your information. You may find out more about how the Payment Processors store and use your Payment Data by accessing the Privacy Policy for Wix’s services (see https://www.wix.com/about/privacy, https://www.paypal.com/us/webapps/mpp/ua/privacy or https://stripe.com/privacy). 

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4. How we store your personal data

ElementR is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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5. How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

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We would like to send you information about products and services of ours which may be of interest to you such as product updates, special offers, important issues and new products of ElementR. If you have consented to receive marketing, you may opt out at a later date.

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You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other companies.

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If you no longer wish to be contacted for marketing purposes, please use the contact points specified below (See Contact Information).

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6. How we will use the information we collect about you

Personal data provided by users who are 13+ years of age may be used for marketing and promotional purposes only by ElementR. ElementR does not rent, sell or otherwise distribute to third parties, your personal data entered on this site without your consent, unless required by law or as disclosed to you when the information is collected.

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If you do provide us with consent to share your information with other companies, we may share your information with companies who offer products and services that may be of interest to you. These companies may then contact you directly with product or sample offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you.

While we use all reasonable efforts to safeguard the confidentiality of your information, in relation to third parties, ElementR will have no liability for disclosure of any information obtained due to errors in transmission or their unauthorized acts. ElementR also reserves the right to change or update this policy, or any other policy or practice, at any time, with reasonable notice to users of its website. 

Any changes or updates will be effective immediately upon posting to the ElementR site. We may share statistical or aggregated non-personal data about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize ElementR website content and advertising to deliver a better experience to our users.

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7. Data collection technology

We use cookies, pixel tabs (also known as web beacons, flash cookies and clear GIFs) and similar technology (“Data Collection Technology”) to automatically collect information (including Other Information) about you when you use the website. ElementR generally does not treat Other Information as personal data unless required by applicable law. Data Collection Technology collects all sorts of information, such as how long you spend on various webpages in the website, which webpages you view, your search queries, error and performance reports, as well as device identifier or IP address, browser type, time zone and language settings and operating system. 

Data Collection Technology deployed through the website includes cookies and web beacons.

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Web Beacons: A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server. Some of ElementR’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your device, allow us to count the number of people who have viewed content, to know when you opened an email message and the IP address of your device.  Web beacons help ElementR’s develop statistical information to provide better and more personalized content.  

Cookies: Cookies are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the website.

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The website uses the following cookies:

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• Strictly necessary cookies, which are required for the operation of the website. Without them, for example, you would not be able to register or log in for the website that ElementR offers.

• Analytical/performance cookies, which allow ElementR to recognize and count the number of visitors, learn how visitors navigate the website and improve the website.

• Functionality cookies, which ElementR uses to recognize you when you return to the website.

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To learn more about cookies and web beacons, visit www.allaboutcookies.org.

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ElementR also uses analytics services, such as Google Analytics and Facebook Pixels, to collect Other Information. Generally, analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. 

How ElementR Uses Data Collection Technology: Some Data Collection Technology is deployed by ElementR when you visit the website. Other Data Collection Technology is deployed by third parties with which ElementR partners to deliver the website.

Data Collection Technology helps us improve your experience of the website by, measuring the success of marketing campaigns, compiling statistics about use of the website and helping us analyze technical and navigational information about the website.

We also may use Data Collection Technology to collect information from the device that you use to access the website, such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your computer or device is located. 

Your Control of Cookies: Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your device. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the website.

Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including ElementR, do not respond to DNT signals.

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8. Why we collect your personal data

We collect personal data for the following purposes:

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• Where we need to perform the contract we are about to enter into or have entered into with you.

• To provide our users with ongoing customer assistance and technical support.

• To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

• Where it is necessary for our legitimate interests or to improve our respective services (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

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We will only use your personal data when the law allows us to. We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

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Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at info@ElementR.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.